At Nadam, we are committed to providing our customers with quality products and services. This Sales & Return Policy outlines the terms and conditions regarding purchases, shipping, returns, and refunds. By making a purchase on our Website, you agree to be bound by this policy.
All products listed on our Website are subject to availability. We strive to keep our inventory updated, but in rare cases, a product you order may be out of stock. In such cases, we will notify you and provide options such as backorder, substitution with a similar product, or a full refund.
b. Pricing:Prices for our products are displayed in [Insert Currency] and are subject to change without prior notice. We reserve the right to correct any pricing errors that may occur. If a product is listed at an incorrect price due to typographical, informational, technical, or other errors, we have the right to cancel any orders placed for that product at the incorrect price.
c. Payment:We accept payments through [Insert Payment Methods, e.g., credit cards, debit cards, PayPal, etc.]. By submitting your payment information, you confirm that you are authorized to use the selected payment method. Payment is required in full at the time of purchase. All transactions are processed securely to protect your personal and payment information.
d. Order Confirmation:Once you place an order, you will receive an email confirmation with your order details. This confirmation does not guarantee acceptance of your order. We reserve the right to accept or decline your order at any time for any reason, including but not limited to product availability, pricing errors, or issues with your payment method.
e. Shipping and Delivery:We ship products to [Insert Shipping Destinations, e.g., domestic and international locations]. Shipping costs and estimated delivery times are calculated at checkout and depend on your location and selected shipping method. Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing. We are not responsible for delays in delivery or any related damages once the product has been shipped.
f. Sales Tax:Applicable sales tax will be added to your order based on your shipping address and in accordance with local laws.
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product within [Insert Number] days of receipt, provided that it is unused, in its original packaging, and in resalable condition. Certain items, such as [Insert Non-Returnable Items, e.g., personalized products, perishable goods, etc.], are not eligible for return.
b. Return Process:To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number and reason for return. We will provide you with a return authorization and instructions on how to ship the item back to us. Please do not send the product back without authorization, as this may result in delays or rejection of your return.
c. Return Shipping Costs:You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a damaged or incorrect item). We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
d. Inspection and Refunds:Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within [Insert Number] business days. Refunds will be issued to the original payment method used for the purchase. Please note that original shipping costs are non-refundable.
If you would like to exchange a product for a different size, color, or item, please follow the return process above and place a new order for the desired product. Exchanges are subject to product availability, and we recommend placing your new order as soon as possible to secure the item.
If you receive a damaged or defective product, please contact us immediately at [Insert Contact Information] with your order number and a description of the issue. We may request photos or other documentation to assess the damage or defect. If we determine that the product is damaged or defective, we will offer you a replacement or a full refund, including the cost of return shipping.
You may cancel your order before it is shipped by contacting us at [Insert Contact Information]. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
b. Out-of-Stock Cancellations:If an item in your order is out of stock, we will notify you and provide options such as waiting for restock, substituting with a similar item, or canceling the order for a full refund.
If you have any questions or concerns about this Sales & Return Policy or your order, please contact us at:
Phone : +91-9818846385